Mail-in repair

Book a board in for repair.

Name: System Voidz
Address: 413 Railroad Ave, Watrous, NM, 87753, US
Telephone: (505) 309-0534

Tell us what the equipment is and what it was doing when it failed. An RMA number comes back the same business day — then you ship.

Name

Business (optional)

Phone

A board on the bench raises questions that are one call, not four emails.

Return address

Where the repaired board goes back to. This gets copied onto a label.

Equipment type

Turnaround (optional)

Equipment make and model

Number on the board (optional)

If it is legible. Often silkscreened near an edge.

What was it doing when it failed?

Symptoms, error codes, what you have already checked, and whether it failed suddenly or intermittently.

If the board turns out to be unrepairable, send it back to me. Return shipping is billed at cost. Unchecked, the shop may dispose of it.

Bench diagnosis is $85 flat, waived if you approve the repair.

How it works

01 You submit this form.
02 An RMA number comes back the same business day.
03 You print the intake sheet, put it in the box, and write the RMA on the outside.
04 Bench diagnosis, then a quote before any work happens.
05 1–3 business days on the bench once approved.

What it costs

Bench diagnosis is $85 flat, waived if you approve the repair. Nothing is repaired before you approve a quote. Return shipping is billed at cost.

90-day warranty on all repaired boards. If the same fault returns, the repair is free.

Ship to

System Voidz — Repair IntakePO Box 33 (USPS)413 Railroad Ave (UPS, FedEx)Watrous, NM 87753

Use the PO Box for USPS and the street address for UPS or FedEx — a PO Box cannot accept courier deliveries.

Wait for the RMA number before shipping.

Rather talk?

A board can be booked in over the phone just as easily.

(505) 309-0534

Mon–Fri, 8:00–17:00 Mountain

Packing a board so it survives the trip

Most boards that arrive damaged were packed loose. Anti-static bag first — a grocery bag is not one — then enough padding that the board cannot move inside the box when you shake it. Snap off nothing, and leave the connectors attached if they come away with the board.

If a wiring harness or a display came with it and might be part of the fault, send it. Diagnosing a board without the thing it was driving sometimes means guessing.

Full terms, warranty, and return details are on the policies page.