Policies
Warranty, repairs, and terms
The commitments that apply to every repair, system, and engagement. If something here contradicts a written quote, the quote wins.
Warranty
What is covered after the work is done.
Repairs carry a 90 days warranty. 90-day warranty on all repaired boards. If the same fault returns, the repair is free.
Custom monitoring systems carry a one-year hardware warranty from installation. Firmware and configuration fixes on a system we built are not billed inside that year.
The warranty covers the fault that was repaired. A different failure on the same board later is a new repair — boards arrive at the end of a long life, and fixing one failed component does not make the rest of them new.
Board repair — diagnosis and turnaround
What happens between the board arriving and going back.
| Item | Terms |
|---|---|
| Bench diagnosisWaived if you approve the repair. Always free on a trade account. | $85 flat |
| Standard repair1–3 business days. Quoted after diagnosis. | $250–650 typical |
| Complex / multi-fault repair | Quoted, $125/hr basis |
| Rush turnaround (24 hr) | +50% |
| Return shipping | At cost |
| No-fault-found / unrepairable | Diagnosis fee only |
Bench turnaround is 1–3 business days once the board is on the bench, excluding transit each way. Nothing is repaired before you approve the quote.
If a board is unrepairable, or no fault can be reproduced, only the diagnosis fee applies and the board goes back to you.
Mail-in repairs
Sending a board in, and getting it back.
Ship boards to:
Use the PO Box for USPS and the street address for UPS or FedEx — a PO Box cannot accept courier deliveries.
Request an RMA number before shipping and write it on the outside of the box. A board that arrives with no reference and no paperwork is a board we cannot match to an owner.
Pack for the carrier, not for the distance — anti-static bag, and enough padding that the board cannot move inside the box. Return shipping is billed at cost and quoted with the repair.
Boards are held for 90 days after a declined quote or a completed repair we cannot get a shipping answer on. After that we cannot keep storing them; we will have made contact attempts on record first.
Payment and general terms
Payment, ownership, and warranty terms across every service.
Estimates are free
Diagnosis fees are disclosed before work begins and credited against approved repairs.
Payment due on completion
Net 30 available for established commercial and trade accounts. It does not extend to deposits on custom work.
Deposit on custom work
Custom projects are billed 50% at start; the balance is due before hardware ships or final files are handed over. This applies to every account — deposits sit outside Net 30 terms.
You own the work
Client owns all deliverables, source code, and design files on final payment.
Warranty
Repairs carry a 90-day warranty. Custom systems carry a 1-year hardware warranty.
Questions about any of this
Ask before you buy or ship rather than after. Call (505) 309-0534 or email support@systemvoidz.com. Inquiries answered same business day.
Mon–Fri, 8:00–17:00 Mountain